Managing Reference Today  
Tajuk : Managing Reference Today
Penulis : Kay Ann Cassell
Tahun Penerbitan : 2017
Rumusan : Reference collections and services have changed considerably in the last three decades. We have moved from all services coming from the reference desk to a more fluid environment where users can be served in person, by phone, email, virtual reference/chat, instant messaging, texting, skyping, etc. Collections have changed too– from print collections, microfilm, microfiche and micro cards to e-resources and e-books plus e-research collections in institutional archives. With technology changing so fast, users expect to communicate with the library in whatever way they choose. They also want to obtain information with little effort on their part.
Nombor Panggilan : 025.52 CAS
Lokasi : Aras 3, Anjung Bestari, Perpustakaan Negara Malaysia

Kemaskini pada 2018-03-02 12:21:10 daripada Administrator

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